The cancellation policy is the scheme provided on Gurujienterprisesk’s website available at www.gurujienterprise.myshopify.com (collectively “Platform”) in relation to the products being sold on the Platform (“Products”).  This cancellation policy (“Policy”) lays down the mechanism in which an order placed by the customer or the reseller (“User”) on the Platform can be canceled by the User or the supplier or by Gurujienterprisesk. 

Cancellation by the User

The User can cancel an order after the order has been placed through the Platform and before the order has been dispatched by the supplier.

How can the User cancel an order?

In order to cancel, the User can go to ‘My Orders’ in your ‘Profile’. Once you are redirected to the My Orders page, click on the order of the product that you want to cancel. Click on cancel Order and provide the reason for the cancellation from the options provided.

Cancellation by the supplier:

 When can the supplier cancel an order which has been placed?

The supplier can only cancel an order within 1 day after the day on which the Supplier was supposed to dispatch the Product.  

What are the reasons due to which the supplier may cancel the order?

The supplier may cancel the order for the following reasons:

If the ordered Product is not available with the supplier anymore;

If the ordered Product is out of stock with the supplier; or

If the supplier is unable to dispatch the order in time;

Cancellation by Gurujienterprisesk

 When can Gurujienterprisesk cancel an order which has been placed?

Gurujienterprisesk can cancel the order anytime from the date on which the order has been placed till the delivery of the Product to the User.

What are the reasons to Gurujienterprisesk may cancel the order?

Gurujienterprisesk may cancel the order for the following reasons:

If the address to which the Product is to be delivered is not serviceable;
If the delivery of the Product has been unsuccessful and the Product has been returned to the seller;

If the Product has been lost during transit;

If the payment has made through online methods by the User and Gurujienterprisesk did not get payment confirmation;

If the shipping address or billing address provided by the User is incomplete or incorrect;
If the supplier is unable to dispatch the order because of regulatory lockdown or other restrictions;

If the order has been auto canceled by the system due to high risk of product returning back to the supplier;

If the supplier does not meet Gurujienterprisesk’s policies of fair business practices;

If Gurujienterprisesk does not get user confirmation during delivery;

If the User chose cash on delivery and cash on delivery is not available for the Product ordered; or
If Gurujienterprisesk is unable to fulfill the order due to other reasons; or 

If Gurujienterprisesk wants to cancel for any reason which Gurujienterprisesk may deem appropriate.

Refunds

 How will the User get the refund?

If the User has made payment before cancellation of the order which has been placed, the money paid by the User shall be refunded. The refund will be credited to the same source of payment (bank accounts, UPI, etc.) from which payment was received. If the User has chosen any other method such as wallets, the amount will be credited to the source of origin as well. The User will receive a refund of the entire amount paid by the User. In case of any discrepancies regarding the receipt of refund amount, Gurujienterprisesk may request for additional information such as a bank statement or any other relevant document.

Will the discount vouchers or other such promotional offers be reinstated?

If the User has used any discount vouchers or promotional offers when placing the order which has been canceled, the discount vouchers or promotional offers will be forfeited.

For any further queries regarding return, replacement, exchange, or refund, please reach out to customer support at veu360.gurujienterprises@gmail.com.