Returns, Refunds, and Exchange is the scheme provided by various sellers listed on ‘Gurujienterprisesk’s’ website available at www.gurujienterprisesk.myshopify.com or the mobile application under the brand name “Gurujienterprisesk” (collectively “Platform”), in relation to specific products.  Returns, refund, and exchange policy gives you an option to return, or  exchange items purchased on the Platform, for any reason within the specified return/exchange period, as detailed on the product details page. However, the return/exchange shall be eligible for products that are in good condition, as may be determined by Gurujienterprisesk. 

What can I return?

You may request returns for most items you buy from sellers and suppliers listed on the Platform that are within the return window. However, products that are explicitly identified as ‘not returnable’ on the product detail page cannot be returned. Products that are identified as ‘returnable’ are eligible for return with the conditions as specified in the product description page and this policy. At the discretion of the Platform, Products sold under any offer, promotion, or discount may not be returned. All returns are subject to the details provided in the product description page and other Sections of this policy. Products that are not eligible for return on the Platform, may be exchangeable for reasons mentioned on the product description page on the Platform.

 However, if you receive a damaged/defective/wrong product from any seller listed on the Platform, you will still be allowed to exchange the product for reasons as provided on the product description page.

In case you have purchased a product with which a free product is delivered, and you raise a request to return the main product, you will have to return the free product as well. Further, for a product which forms a part of a package of other products, you must return all products that form part of the package to process the refund.

In circumstances where you return an extra or a different product, Gurujienterprisesk will not be accountable for the misplacement or replacement of such product and will not be responsible for its delivery back to you.

 What are the return options?

Certain products on Gurujienterprisesk will have two return options available: (a) Wrong/Defect item return option, and (b) all return option. If a product does not have the above-mentioned options for return, the return option available for the Product on the product description page will be applicable. All return options are subject to the product being identified as returnable in the product description page. 

 What is the Wrong/Defect item return option and all return options?

Gurujienterprisesk provides an ‘all return option’ to its users, wherein users will be able to enjoy certain privileges on a specific product for payment of a premium on the product cost. Features of an all return option are as follows:  

1. Subject to the seller’s return/exchange policy provided on the product description, the user will be allowed to return/refund an already purchased product, if the said product is eligible for return/exchange.
   
2. The user will be eligible to return the specific product for reasons other than the product being wrong or damaged.
   
3. The all return option is available only for specific products.

 For users not availing of an all return option, shall be eligible for a ‘Wrong/Defect item return option’ . 

If you opt for the Wrong/Defect item return option:

1. Subject to the seller’s return/exchange policy, the user will be allowed to return/refund an already purchased product, if the said product is eligible for return/exchange.
   
2. The user will be eligible for a return/refund of the product if the product received is defective, damaged, wrong, or incomplete due to the seller’s fault or if the user has received the wrong product.

Will my return be free of cost?

If you have opted for an all return option, you may return the product free of cost no matter what the reason.

If you have opted for the Wrong/Defect return option, you may return the product free of cost if the fault with the product lies with the supplier.

The following faults will need to be verified before arranging a return free of cost:

1. The quality is not merchantable; 
2. product has low performance; and
3. Late Delivery

How to return items?

You can return the products purchased on the Platform within the specified return/exchange period provided on the product description page. To return a product, please follow the steps mentioned below:

1. If you have scheduled a pick – up for returning the product, please keep the items ready to be picked up by the delivery partners. 
2. Please keep the product in the original manufacturer’s packaging, all tags should be intact and warranty card, if any, should also be placed with the product.
3. At the time of pick up, our delivery partner may conduct a quality check on the product to ensure the product meets the criteria specified under return guidelines. If the product fails such a quality check, the product shall not be returned, and no refund shall be made against such product.     
4. Please note that the product will be picked up from the same address where delivery was made. In case pick up is to be made from a different address, the same should be notified to Gurujienterprisesk by writing to veu360.gurujienterprises@gmail.com. Such request may be accepted at Gurujienterprisesk’s sole discretion and subject to the new address being in serviceable area. 
5. Further, on receipt of returned product, the product shall undergo a quality check. If the product returned in an acceptable condition, as determined by Gurujienterprisesk at its sole discretion, the refund shall be initiated, otherwise the product will be re-shipped to you, at your cost, and no refund/exchange shall be initiated. 

Can my order be exchanged?

All products which are returnable are eligible to be exchanged, subject to the return options mentioned hereinabove. However, there may be certain products which are not eligible for return but are eligible for exchange. Further, the exchange is subject to stock availability and subject to your address being serviceable for an exchange. In the event that a product for which only exchange is available as per the product description page, the user can opt for a ‘call me back’ option and the returns will be enabled for that user once it is found that the return has been initiated for genuine reasons on the sole discretion of Gurujienterprisesk.

How will I get my refund?

Refund will be credited to the same source of payment from which payment was received, after deducting the cost of return (where applicable), once the return is received. The refund will be reflected in the bank account or as Gurujienterprisesk Balance within 3 -7 Business Days.