Shipping policy

🛒 Kashvi Shopping Policy

At Kashvi, we aim to provide a smooth, transparent, and reliable shopping experience for every customer. Please take a moment to review our Shopping Policy to understand how ordering, payments, delivery, and support work on our platform.

1. Product Quality & Information

  • All Kashvi products are designed to deliver safety, durability, and long-lasting performance.

  • Every item is checked carefully before dispatch.

  • Product photos shown on our website are for representation.

    • Actual color, texture, design, or packaging may vary due to manufacturing batches or screen display settings.

  • We continuously update product specifications to match the latest improvements.

2. Prices, Discounts & Offers

  • All prices are shown in INR and include taxes unless stated otherwise.

  • Prices, stock, and offers may change without prior notice.

  • Promotional codes, deals, or special discounts are valid only for a limited period and cannot be combined unless mentioned.

  • Wrong pricing due to technical issues may lead to order cancellation.

3. Order Placement & Confirmation

  • Orders can be placed anytime through our website using a simple and secure checkout process.

  • Once an order is placed, you will receive a confirmation message/email.

  • If incorrect details are entered (address, phone, email), we may contact you for correction.

  • Orders cannot be modified after processing. Only cancellation (before dispatch) may be possible.

4. Payment & Security

We offer secure payment through trusted gateways, supporting:

  • UPI

  • Debit & Credit Cards

  • Net Banking

  • Popular Wallets

  • Cash on Delivery (if available)

Your payment information is encrypted and never stored on our servers.

5. Shipping & Delivery

  • Orders are normally dispatched within 1–2 working days.

  • Delivery time is usually 3–7 working days, depending on location.

  • A tracking ID is shared after dispatch for real-time shipment updates.

  • Orders to remote or rural locations may take additional time.

  • Delivery may be delayed due to:

    • Weather issues

    • Courier operational delays

    • Festivals or high-order volume

    • Government restrictions

While we try our best, some delays are beyond our control.

6. Order Tracking & Communication

  • You can track your order using the tracking number shared with you.

  • If tracking is not updated within 24 hours, please reach out to our support team.

  • We keep you informed at every step—order confirmation, dispatch, and delivery.

7. Damaged, Wrong or Missing Items

Your satisfaction is our priority. If your order arrives damaged, tampered, defective, or incorrect:

  • Take a full unboxing video (mandatory for claims).

  • Contact us within 24–48 hours of delivery.

  • Without proper video proof, we may not be able to process claims due to courier regulations.

Once verified, we will provide:

  • Replacement

  • Exchange

  • Or the best available solution based on the issue

8. Return & Refund Guidelines

  • Returns are accepted only for wrong, damaged, or defective products.

  • Used products or items without original box, tags, and accessories will not be accepted.

  • Refunds are processed within 7–10 working days after product inspection.

  • Refund is issued to the original payment method only.

  • Shipping charges may not be refundable unless the return is due to a manufacturing defect.

For detailed conditions, please read our Return & Refund Policy.

9. Order Cancellation

  • Orders can be canceled only before dispatch.

  • Once the product is shipped, cancellation is not possible.

  • If the customer refuses delivery of a shipped order, return shipping charges may apply.

  • Prepaid order refunds are processed following our refund timelines.

10. Customer Support

We are always here to help!
For shopping, order, or product queries, contact us:

📩 Email: kashvisupport@gmail.com
📞 Phone: 9289346347

📍 Address: Guruji Enterprises
                      Ground Floor And First Floor, KH. No. 25/19, Street No. 6, Village                                    Libaspur, New Delhi - 110042, Delhi, India

 Our support team aims to respond within 24–48 working hours.

11. Policy Updates

Kashvi reserves the right to update, modify, or change this Shopping Policy at any time based on business needs, legal requirements, or customer feedback. The latest version will always be available on this page.